Tkabat Privacy Policy

1. Introduction

Tkabat (https://tkabat.net) places the highest priority on its members' privacy. This privacy policy explains how Tkabat collects your personal data, the purposes for which it is used, and how it is kept secure. By using our platform, you automatically agree to this privacy policy.

This Privacy Policy governs our Terms & Conditions and Responsible Gaming Guidelinesapplies in conjunction with. If you disagree with any part of this policy, please stop using Tkabat and contact our support team.

2. Data We Collect

Tkabat collects various types of data from you. This information is necessary for operating our services, ensuring security, and improving your experience.

2.1 Data You Provide Directly

Information you provide when registering or using the platform:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment account details (bKash, Nagad, Rocket, etc.)

2.2 Automatically Collected Data

Information collected automatically when you use Tkabat:

3. How We Use Your Data

Tkabat uses collected data only for specific, legitimate purposes. Full transparency is ensured for every use of your data in accordance with this privacy policy.

• Account Management: To create, manage, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To prevent fraud and comply with legal obligations.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To monitor gaming behaviour and provide support when needed.
• Promotional Communications: To send you offers and bonus information with your consent.
• Platform Improvement: To analyze usage statistics and improve our services.
• Security Assurance: To prevent fraud, hacking, and other security threats.

4. Data Sharing & Disclosure

Tkabat does not share your personal data with advertisers, data brokers, or unrelated third parties. Data sharing is limited to the following cases:

4.1 Authorized Third Parties

• Payment Processors: Minimum information required to process deposits and withdrawals.
• KYC Service Provider: For identity verification purposes.
• Technology Partners: For platform operations, subject to strict confidentiality agreements.

4.2 Legal Obligations

Where required by a court order, government directive, or lawful demand from a regulatory authority, Tkabat is obligated to disclose information in compliance with the law. In such cases, we will endeavour to notify you to the extent permitted by law.

5. Cookie Policy

Tkabat uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: For login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand platform usage statistics, which are collected anonymously.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Tkabat from functioning properly. Turning off analytics and marketing cookies will not affect your core experience.

6. Data Security

Tkabat uses industry-standard security measures to protect your data. Our security infrastructure is regularly updated and tested.

• All communications are secured with 256-bit TLS/SSL encryption.
• Payment information is secured in accordance with PCI-DSS standards.
• Sensitive data stored in our database is kept in encrypted form.
• Regular third-party security audits are conducted.
• Automated monitoring is active to detect suspicious activity.
• Staff are required to follow strict data access policies.

7. Your Rights

As a Tkabat member, you have a number of important rights over your personal data. We respect these rights and are committed to helping you exercise them.

To exercise these rights, email us at: privacy@tkabat.net. We will respond within 30 days.

8. Data Retention Period

Tkabat retains your data for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period for legal and regulatory purposes:

• Transaction records: minimum 5 years after account closure.
• KYC and identity verification documents: minimum 5 years.
• Gaming history: minimum 3 years.
• Communication logs: 2 years.

Once the retention period expires, your data is permanently and securely deleted.

9. Children's Privacy

Tkabat strictly does not collect information from anyone under the age of 18. Under our privacy policy, if we become aware that a minor is using our platform, their account will be immediately closed and all associated data will be deleted.

If you believe your child is using Tkabat, please contact us right away. We will take prompt action.

10. Changes to the Privacy Policy

Tkabat may update this privacy policy when necessary. For any significant changes, we will notify you in advance by email or through the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend checking this page regularly. The "Last Updated" date at the top of the page will let you know at a glance whether the policy has changed.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out. Our data protection team will handle your matter with care.

• Email: privacy@tkabat.net
• General Support: support@tkabat.net
• Support Hours: 7 days a week, 24 hours a day